Just by getting staff to undertake the learning 2.0 program, we have taken the first steps towards incorporating web 2.0 technology into library services. We are all very good at face to face library services, but I don't think that this is enough any more. It is not enough to provide an excellent service within our four walls. We need to step up, learn a lot more about engaging the interest of online users, what their needs and wants are and how we can provide these, and how we can market ourselves to them.
I know that at our library service this program is introducing staff to a lot of different 'things' and as it does this, it also increases their IT skills which is great. Sometimes people can get caught up in being incredibly busy issuing books etc, but I think we would all like our libraries and our library work to be about so much more than just issuing books. We want to be able to do all the reader development things, help with homework and education and technology and just enjoy reading and talking about books. I think that web 2.0 can be one way of sharing our love of reading, books, education, literacy, social hubs and all the other things that libraries are about. It just isn't always going to be face to face.
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